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Terms and Conditions

 
The Terms and Conditions below is the basis of the contractual relationship between you, the passenger, and us, Lychee Travel. By booking a trip, you agree to be bound by these Terms and Conditions, please be sure to carefully read these terms and make sure you understand and accept these Terms and Conditions.
 
- Reservation   - Payment
- Cancellation and Refund   - Alternation of Itinerary
- Travel Document   - Luggage Allowance
- Insurance   - Health Requirements
- Complaints and Claims   - Responsibility
- Communication    
 

Reservation

  1. Once receiving the booking requirement from you, one of the travel advisors from Lychee Travel will start to assist you in building a pleasant trip plan based on your requests within 24 hours.
  2. Upon the receipt of your deposit, the Lychee Travel will process the final booking immediately and make the booking secured by sending you the confirmation as soon as possible. In the confirmation, you will be informed the final details of itinerary, flights, hotels, and local contacts, etc. In case, any conditions have to be changed after the confirmation, Lychee Travel reserves the right to make changes and provide the similar alternative options.
  3. It is highly recommended to make your reservation 30 days prior to the actual departure date especially for the high season from April to October. A full payment by credit card is required 15 days prior to your actual arrival date. Should the tour booked within 15 days before departure for your tour, full payment is required.

Payment

Lychee Travel accepts Three ways of payment.

  • Paypal
  • Bank Transfer
  • Western Union
Your travel advisor will send you the detail payment guide by email, or please click our Payment Guide.

Important notes about the exchange rates:

The quote we provide is in Chinese Yuan (CNY/RMB), the equivalent quote in USD is based on current exchange rate between the CNY and the USD. Due to the fluctuation of the exchange rate, the quote in USD is subject to slight change, while the quote in CNY still remains the same.

Reference exchange rate: please refer to Bank of China EXCHANGE RATE

Cancellation and Refund

We deeply regret your decision to cancel your trip. However we realize that there are many valid reasons that this can happen. Should you need to cancel your tour or any portion of your trip, your cancellation must be in written turn. Cancellation refunds will be calculated as of the cancellation date which will be effective on the date of receipt by Lychee Travel.

The cancellation fee will be calculated as follows:

  1. Cancellation received more than 30 days before departure: USD100
  2. Cancellation received from 21 to 30 days before departure: 10% of the tour price
  3. Cancellation received from 10 to 20 days before departure: 30% of the tour price + full cost of Yangtze River Cruise if applicable.
  4. Cancellation received from 3 to 9 days before departure: 70% of the tour price + full cost of Yangtze River Cruise if applicable.
  5. Cancellation received from 2 to 0 days before departure: 100% of the tour price + full cost of Yangtze River Cruise if applicable.
  6. No-show travelers will be charged 100% of the tour price full cost of Yangtze River Cruise if applicable.

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

 

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* Lychee Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

 
 
 
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