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Frequently Asked Questions of Transportation


The following questions are frequently asked by our customers. Please follow the categories below to get the answers. If the answers are not to your questions, please click "ask a question".


  • What is the latest time I should get to the airport?

1 hour prior to the departure time is the latest time we suggest. As the check-in usually stops 45 minutes before the flight takes off.


  • What are the luggage regulations when I take internal flights?

The luggage regulations of General Administration of Civil Aviation are:

- For the check-in luggage, passengers holding an adult fare or half fare ticket are entitled to a free baggage allowance of 40kg(88 pounds) for first class, and 30kg (66pounds) for business class, while 20kg (44 pounds) for economy class. No free baggage allowance is granted to infants. If your luggage is over the limitation, you will need to pay for the excess weight, and some of the airports in China are quite strict with this.

- For the carry-on luggage, total weight of carry-on baggage for each passenger may not exceed 5kg (11 pounds). First class passengers may carry up to 2 pieces. All other passengers may carry on only one piece. The size may not exceed 20x40x55cm. Carry-on baggage in excess of the limit is subject to an excess baggage fee and must be carried and checked baggage.


    • Articles which cannot be taken as baggage: flammable, explosive, corrosive, poisonous, radioactive, polymerizable and magnetized materials, and arms, sharp or lethal weapons as well.
    • Articles which cannot be packed in the checked baggage : important documents, classified materials, diplomatic mail bags, negotiable securities, currencies, money orders, valuables, vulnerable perishables and articles and other articles needed in the special custody of somebody. The carrier will not be liable for the loss of or damage to the aforementioned.
    • Articles which should be put in check-in baggage: knife, scissors and bottled or tinned alcohol / wine.
    • The checked baggage should be packed perfectly with a lock, tied up solidly and be able to withstand pressure to a reasonable extent. Carriers may refuse to accept for carriage if the baggage packing does not meet the requirements.
    • The carrier will be liable to compensate for the loss of or damage to the checked baggage due to the carrier's fault. The norm of compensation shall not exceed RMB 50 per kg. If the value of the baggage is less than RMB 50 per kg, the amount of compensation shall be paid according to its actual value of the loss.
    • A passenger may declare the value of his baggage if the value of his checked baggage exceeds RMB 50 per kg. Baggage declared value cannot exceed the value of the current baggage. The maximum baggage declared value is RMB 8,000.
    • Passengers and their baggage (including checked and carry-on baggage) are subject to the security inspection before boarding the aircraft.
  • What is airport tax in China?

For domestic flights, airport tax or airport construction fee is RMB50. For international departure tax (including flying to Hong Kong and Macau) is RMB90. Nowadays, the airport tax has been included into the air tickets, so our quotation will include the airport tax if the domestic flight booking is involved.


  • Can I reserve a window or an aisle seat in the flight if I'd like one?

The seats are not assignable in advance. It is assigned when you check-in and receive the boarding pass. You have to get to the airport earlier to get required seats if you want.


  • How do I know which gate is the right one for my plane?

The gate number is printed on your boarding pass. You can follow the direct signs to the right gate. Sometimes, the gates might be changed due to unforeseen elements, so please pay attention to the English announcements while in the airport lounge.


  • Are trains air-conditioned in China?

Most of trains in China are air-conditioned, but there are still a few are not. From the train number we can know. Generally speaking, the train with the number has alphabet in front of the number is air-conditioned. We always arrange this kind of trains for our clients. The train with the number without an alphabet in front of the number we always do not suggest our clients to take.


  • How to get on and off the train?

Once at the station, you would have your luggage checked in at the Check-in Counter then go to the "Waiting Hall" to wait for the train. There are usually several entrances with the sign of the train numbers to the platform in the "Waiting Hall". You should queue on the seats which to the exact entrance. 20 to 15 minutes earlier, the ticket inspectors will commence to check and punch passengers' tickets then you can go through the entrance to the platform and get onto the correct carriage of the train and look for the seat number, as shown on the ticket. On reaching the destination, just collect your luggage and alight from the train. Present the ticket to the inspector at the exit of the platform.


  • Can I have a private compartment for two on the train?

Most of the soft sleeper compartments have 4 beds and only a few trains in China have compartments for two. You may purchase four tickets to guarantee a compartment for two if you’d like to.


  • Is it easy to take Taxi in China?

Yes, it is very easy to take Taxi in most cities in China. However during the rush hours from 7:00 to 9:00 and 17:30-19:30, is not very easy. Most Taxi drivers do not speak English, we suggest that you'd better have your destination written down in Chinese so that you can show the address to the driver, and don't forget to ask for a receipt or remember the number of the Taxi in case you leave something in the car.



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